
🐾 Shipping Policy — Cozypawsandtails
Because your pets deserve happy mail!
Processing Times
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Custom pet portraits / personalized items: 1–3 business days to design
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Printify POD production: 2–7 business days
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Digital items: Delivered instantly or within 24 hours if personalized
Shipping Times
Average estimates (varies by location + holiday volume):
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USA: 3–7 business days
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Canada: 5–12 business days
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International: 7–21+ business days
Multiple Packages
Because we work with several print partners, your items may arrive in separate packages.
Tracking
A tracking number is emailed to you when available (not always provided for stickers).
Holiday Season Delays
During peak times (Nov–Dec), production and shipping times may be longer. Please order early to avoid delays.
🐾 3. Returns, Refunds & Cancellations Policy
We want you to be happy with your order, and we’ll do what we can to help — while keeping things fair for custom and print-on-demand products.
Returns
Because each item is made to order, we do not accept returns for:
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Wrong size
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Buyer’s remorse
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Custom or personalized designs
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Digital downloads
Replacements for Damaged or Wrong Items
If your item arrives:
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Damaged
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Defective
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Incorrect
…please contact us within 7 days of delivery with photos.
We will replace it at no cost.
Cancellations
You may request a cancellation within 2 hours of purchase.
After production begins, we cannot cancel the order.
Digital Items
Digital/downloadable items are non-refundable once delivered.