🐾  Shipping Policy — Cozypawsandtails

Because your pets deserve happy mail!

Processing Times

• Custom pet portraits / personalized items: 1–3 business days to design

• Printify POD production: 2–7 business days

• Digital items: Delivered instantly or within 24 hours if personalized

Shipping Times

Average estimates (varies by location + holiday volume):

• USA: 3–7 business days

• Canada: 5–12 business days

• International: 7–21+ business days

Multiple Packages

Because we work with several print partners, your items may arrive in separate packages.

Tracking

A tracking number is emailed to you when available (not always provided for stickers).

Holiday Season Delays

During peak times (Nov–Dec), production and shipping times may be longer. Please order early to avoid delays.

🐾 3. Returns, Refunds & Cancellations Policy

We want you to be happy with your order, and we’ll do what we can to help — while keeping things fair for custom and print-on-demand products.

Returns

Because each item is made to order, we do not accept returns for:

• Wrong size

• Buyer’s remorse

• Custom or personalized designs

• Digital downloads

Replacements for Damaged or Wrong Items

If your item arrives:

• Damaged

• Defective

• Incorrect
  …please contact us within 7 days of delivery with photos.
  We will replace it at no cost.

Cancellations

You may request a cancellation within 2 hours of purchase.
After production begins, we cannot cancel the order.

Digital Items

Digital/downloadable items are non-refundable once delivered.